POSITION REPORTS TO: Library Director
EMPLOYEE CLASS: M-C
POSITIONS SUPERVISED: Library Specialists
BLS COMPARABLE: 11-3012 Administrative Services Manager and 25-4022 Librarians

LEADERSHIP: Supervise/manage/direct the selection, training, development, appraisal, and work assignments of library personnel.

• Subject to post offer, pre-employment drug screen.
• Subject to a pre-employment criminal background check.
• Bachelor’s degree and three years of progressive library or supervisory experience; or a Master's degree and one year of library experience.
• Proficient Word and Excel.
• English proficiency.

• Develops and oversees a core customer service plan that adds value to library services.
• Oversees daily operations and fills in for Library Director when required.
• Assists Library Director in personnel, budget, building, and administrative matters.
• Recommends patron-related policies and procedures to Library Director and advises on long-term needs in relation to customer service.
• Ensures that staff provides a high degree of customer service to both internal and external customers.
• Plans and directs the work activities of customer service staff including selecting, training, assigning, reviewing and evaluating work performance, and recommending disciplinary action.
• Maintains positive public relations through communication and promotion of the library’s values, services, accomplishments and needs to the public.
• Keeps abreast of changes in technology and trends in public library operations and works with Library Director to make updates to library policies and services, as appropriate.
• Performs administrative duties including ordering office supplies, making deposits, preparing schedules, and approving time cards.
• Prepares for, attends, and takes minutes at library board meetings.
• Monitors and evaluates projects and adapts as needed.
• Participates in identifying, selecting and maintaining special collections.
• Provides assistance to other departments as needed.
• Performs other duties as required.

• The Library promotes literacy by attracting patrons of all ages into a well-maintained customer friendly atmosphere.
• The Library runs smoothly and efficiently.
• Procedures and processes are well maintained, documented, and recorded.
• Employees are well trained and have appropriate equipment to perform at capacity. Work areas are clean and well maintained.
• Policies and procedures in City of Enid personnel and safety manuals are understood and followed. Effective supervisory skills are demonstrated.
• Effective working relations exist with Library Director.
• The City’s professional reputation is maintained.

• Understands and employs basic budget and finance concepts and terminology.
• Ability to use preservation tools and materials.
• Handle multiple tasks simultaneously.
• Accurate and attentive to detail.
• Excellent communication, public relations and customer service skills.
• Excellent critical thinking and problem-solving skills. Ability to assist and support others.
• Able to operate telephone, PC, copier, and other basic business machines.