POSITION REPORTS TO: EPTA General Manager
POSITIONS SUPERVISED: None.
BLS COMPARABLE: 43-5032, Dispatchers, Except Police, Fire, & Ambulance

LEADERSHIP: Provides co-worker leadership to others through motivation, team building, and providing feedback.

• Must be 21 years of age.
• Subject to post offer, pre-employment drug screen.
• Subject to post offer, pre-employment DOT physical in accordance with 49 CFR 391 Subpart E-physical qualifications and examination.
• Subject to a pre-employment criminal background check.
• In accordance with 49 CFR 391.53, information regarding previous employers may be used for the purpose of investigating the applicant’s safety performance history within the previous three years. This includes general employment, accident, and drug/alcohol information.
• In accordance with 49 CFR 391.23, a Motor Vehicle Report covering the previous three years will be obtained for the purpose of investigating the applicant’s driving history.
• As a safety-sensitive employee, the employee will be required to comply with all provisions of DOT Regulation 49 CFR Parts 40 and 382, including random drug and alcohol testing.
• Possession of a valid Oklahoma driver's license with an acceptable driving record.
• English proficiency (bilingual preferred).

• Schedule and dispatch drivers and transit vehicles to appropriate locations according to customer requests, specifications, or needs, using radios or telephones.
• Receive and log calls and maintain pertinent information.
• Provide direction and assistance to drivers in non-emergency situations.
• Input daily logs into computer database.
• Relay work orders, messages, and information to or from transit drivers using telephones or two-way radios.
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
• Schedule pick-ups and drop offs.
• Assist with communications within EPTA vehicles and personnel.
• Maintain driver manifests.
• Ability to fill in for dispatcher as needed.
• Assist with training of new drivers and dispatchers as needed.
• Secure facility at shift’s end.
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory and other dispatch information.
• Clean and maintain dispatch work space.
• Monitor drivers to ensure safety policies and procedures are being followed.
• Provide assistance to other departments as needed.
• Perform other duties as required.

• The EPTA division runs smoothly and efficiently.
• Customers are provided with excellent service and are provided a safe, timely, and efficient service.
• Routes are created according to customers’ needs with fuel efficiency as a consideration.
• Effective working relations exist with City personnel.
• New employees are well trained and assisted. Management is appropriately informed.
• Employee understands and adheres to applicable safety policies.
• The City’s professional reputation is maintained.

• Ability to calculate fares and reconcile driver’s logs.
• Ability to clearly and efficiently communicate using a two-way radio.
• Ability to read a city map.
• Handle multiple tasks simultaneously.
• Accurate and attentive to detail.
• Good communications and public relations abilities.
• Ability to assist and support others.
• Able to operate telephone, copier, and other basic business machines.