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Summary

Location: Corporate Office (Remote) Reports To: Business Intelligence Manager
Exempt Classification: Exempt Date Last Revised: 04/24/24

Job Purpose
The Business Intelligence Analyst collects, interprets, and analyzes data to provide reports, key performance metrics, and actionable insights that drive informed business decisions. This role will support data analysis and business intelligence services that include, but not limited to, performance analysis, pricing analysis, cost analysis, and wage analysis.

Description

Essential Duties and Responsibilities include but are not limited to

• Develops and maintains collaboration relationships with leadership and senior management to develop goals, objectives, and strategies for improving business performance using business intelligence tools
• Identifies, documents, and analyzes business data needs, conducts requirements gathering, and defines scope and objectives for business intelligence tools and data development
• Manages the gathering, cleansing, organization, and analysis of large amounts of data in order to generate reports and visualizations that inform business strategy
• Manages and leads data team in design and implementation of methodical and iterative data structure supporting business intelligence reporting, analysis, and access goals
• Manages and leads analytics team in developing reports, creating dashboards and visualizations, and performing ad hoc analyses tailored to key business metrics, indicators, and needs
• Manages and leads the creation, implementation, training, oversight, and on-going support for on-demand and interactive business intelligence reporting and visualization tools fostering increased access to and utility of data
• Develops, leads, and continuously pushes for process improvements driving increased data accuracy
• Monitors, understands, and reports data quality levels
• Collaborates across business units to communicate and present data-driven insights and uncover areas of business opportunity
• Collaborate with leadership to develop and maintain data governance, policies and procedures related to business intelligence solutions
• Develops and maintains vendor relationships related to business intelligence tools, technology, and data; implements new systems and tools as warranted
• Directly supervise assigned team including interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining, addressing complaints, and resolving problems
• Works independently with limited supervision
• Problems faced are difficult and sometimes complex
• Performs other duties as assigned

Additional Job Description

Preferred Education and Experience Requirements

• Bachelor’s degree in computer science, business, statistics, information systems, intelligence or finance preferred
• Experience in maintaining, configuring, and implementing business systems and data analysis
• Project Management Professional certification preferred

Preferred Computer Equipment and Software Requirements

• Microsoft Office, Windows Server
• SQL, Database Management

Additional Preferred Qualifications

• Experience with Data Visualization Software
• Experience with Logistics Software
• Experience with Mobil Communications
• Experience with Routing Software
• Experience with Virtualization/VMWare
• Experience with Project Management

Personal Competency Profile

• Personal Characteristics/Self Image
  • Positive outlook on life, customer-focused
  • High levels of initiative; exhibits a sense of urgency and is results-oriented
  • Works well under pressure and meets deadlines
  • Defines and practices moral and ethical behavior at all times
  • Considers the impact of one’s actions and decisions on others, both inside and outside the organization
  • Well-dressed and businesslike
  • Remains professional when interacting with employees, vendors, guests, and/or customers
• Communication
  • Expresses one’s needs, wants, opinions, and preferences without offending the sensitivities of others
  • Listens with objectivity, asks for input; gives and receives feedback effectively
  • Ensures all information and ideas are flowing in appropriate directions
  • Maintains composure and exhibits with empathy and humility when expressing opinions and ideas
  • Team player
• Personal Situation
  • Sufficiently mobile
  • Able to travel to terminals, customers and vendors as needed
  • Is mature while exhibiting eagerness to grow, gain new experiences, and identify new areas for learning.
  • Establishes an understanding of workplace behavior
  • Able to work extended hours during peak season or when required
• Accountability
  • Exhibits attention to detail
  • Makes no excuses and takes full responsibility for own actions
  • Can be counted on to do what he/she says is going to be done
  • Follows up personally and monitors progress to ensure that things stay on track
  • Holds self and others accountable for keeping commitments
• Critical Thinking
  • Conceptual: Thinks in abstract terms, to see the ‘big picture’ and understand how the various parts of an organization and idea can fit together
• Interpersonal/Diversity
  • Accepts others’ opinions in a non-judgmental way
  • Establishes relationships with and learns more about people of other racial, religious, ethnic, or cultural backgrounds; is an advocate for diversity
  • Examines one’s own biases and behaviors to avoid stereotypical actions or responses; exhibits behavior which excludes any biases
• Leadership
  • Understands when to rally resources; facilitates others in the decision-making process
  • Remains flexible with decisions
  • Explains unpopular decisions to others to gain their understanding and support
  • Defines and respects circle of influence
  • Uses effective coaching skills with peers to develop and empower team members
  • Puts needs of team over personal needs
• Technical Knowledge
  • Demonstrates satisfactory level of technical and professional skills in job-related areas; understands technical terminology and developments
  • Knows where to resource and how to apply information creatively to specific tasks or problems
  • Finds, gathers, organizes, summarizes, and analyzes information from multiple sources
  • Converts findings into meaningful and useful information for making decisions or taking specific actions
  • Keeps abreast of current product developments and trends; synthesizes new solutions to problems
• Managing Change
  • Remains flexible; embrace and participate in the evolution of the company
  • Exhibits creativity and curiosity; displays a willingness to take risks
  • Manages and supports change within your team
  • Understands controlling forces in the environment that affect change (e.g., customers, trends, competitors, employees, and society as a whole)
• Team Work
  • Collaborate on projects
  • Acknowledges other team members’ concerns and contributions
  • Is aware of the effect of one’s behavior on others; apply personal filter to enhance work of team
  • Effectively resolves conflict while building trust
  • Facilitates team effectiveness; works with, understands, and motivates other people as individuals or in groups to reach a common goal
• Literacy and Numeracy
  • Competent writer of business letters, quotations, and proposals

Work Environment

The work environment is typical of an indoor, office setting; however, occasional physical indoor and outdoor activity is involved.

Physical Functions

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

The position requires a majority of sitting and some walking, and requires minimal lifting (20 lbs.). It is essential that the candidate be able to speak, hear, and have vision appropriate for the job requirements.

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