Title: Assistant Coordinator

Supervisor: Director of Employment Ministries

Hours: As required to meet directive — Minimum 35 hours per week

Evenings, Saturdays, and seasonal workload flexibility required

The Assistant Coordinator team supports Hope Outreach’s retail operations by overseeing all aspects of merchandise processing, floor presentation, and customer service. Each coordinator role focuses on a specific area of responsibility while cross-training to ensure smooth store operations. Each Coordinator plays a critical role in ensuring operational efficiency, positive customer experience, and smooth collaboration across all departments

Responsibilities (All Coordinator Roles)

• Cross trains in all Coordinator Roles

• Provides daily direction, guidance, and coaching to assigned team members to ensure operational excellence

• Collaborates with other departments to ensure seamless flow of merchandise and consistent customer experience

• Suggests and implements improvements to enhance the customer experience

• Assists in monitoring inventory accuracy and reports any discrepancies or potential loss

• Maintains quality control, removing damaged or unsellable items

• Accurately tracks and records daily production, monitoring workflow efficiency and reporting key metrics to leadership to support operational improvements

• Ensures policies and procedures from the Employee Handbook are followed

• Promotes a positive, respectful, and team-oriented work environment

• Coaches employees on best practices for merchandise handling, customer service, and operational procedures

• Communicates daily needs, issues, and updates with leadership

• Utilizes store systems to track inventory, production, and sales metrics accurately

• Assist with staff coverage and report scheduling needs

• Monitor productivity and assign tasks as needed during shifts

• Ensures a uniform pricing standard for all merchandise by accurately pricing items according to store guidelines & monitoring tagged items for discrepancies or errors

• Coordinates with other coordinators to resolve any pricing issues

• Help train new employees and reinforce proper procedures

• Promote safety and report any concerns

• Maintain a clean, organized, and efficient work environment

• Support the mission and values of Hope Outreach in daily interactions

• Lead by example in attitude, work ethic, and customer service

• All other duties assigned by the Director or Employment Ministry

Store & Customer Service / Floor Coordinator

• Responsible for all customer-facing operations

• Handles customer concerns and escalates issues to leadership when necessary

• Oversees cashiers, general workers, and volunteers assigned to the floor

• Ensures all cash handling procedures are followed

• Maintains floor organization and cleanliness throughout the shift

• Ensures displays are shoppable and easy to navigate

• Ensures proper and timely placement of items on the sales floor

• Supports seasonal and promotional merchandising initiatives, ensuring items are displayed according to store guidelines

• Sets the tone for customer service for all employees, including the 10-5-3 rule

• Communicates with other Coordinators to identify areas of the sales floor needing additional merchandise

Physical / Environmental Requirements

·         Ability to stand and walk for extended periods during shifts

·         Frequent bending, reaching, and lifting of merchandise

·         Lifting and moving large or heavy items, such as furniture, safely and

efficiently

·         Operating store equipment and tools in accordance with safety guidelines

·         Willingness to become forklift certified and operate as needed

·         Trains on and safely operates baler equipment as needed

·         Ability to operate a pallet jack safely

·         Ability to work in a fast-paced retail/warehouse environment with

occasional exposure to varying temperatures

 Skills / Competencies

·         Strong communication and interpersonal skills

·         Attention to detail and organizational skills

·         Ability to multitask in a fast-paced environment

·         Basic math skills for pricing and cash handling

 Personal Qualifications:

·         Must be a self-starter and possess motivational skills

·         Must be dependable and responsible person of integrity who leads by

example

·         Retail, warehouse, or supervisory experience is a plus

·         Actively involved in local denomination

·         Follows scriptural standards of behavior

 This job description is not intended to be all-inclusive. Employees may be required to perform other duties as assigned to meet the ongoing needs of Hope Outreach.

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Employee Signature                                              Date:

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Supervisor Signature                                            Date: