Hutch's General Manager

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business need

Educate & Develop

• Actively recruit all Store Personnel
• Educate and develop all Store Personnel
• Holds one on one coaching sessions with all staff members every quarter, or more often as needed
• Understands labor costs; Schedules staff in line with customer count and budgeted wage %
• Accurately prioritize job responsibilities so that highest level of customer service is provided.
• Able to direct the work of other employees and lead by example.

Customer Service

• Ensure that each Guest receives outstanding service by ensuring that store experience is Fast, Friendly, Clean and Safe.
• Has some idea of local customer needs and special events
• Keeps current on competitors offerings
• Solicits feedback from customers; Provides that feedback to supervisors

Operations and Inventory Management

• Knows metrics for the site including, performance of products, fuel pricing, and sales volume
• Completes all store paperwork, enters vendor invoices, and approves employee timecards daily
• Works to ensure all employees on their shift operate within company guidelines to achieve sales and profit

Food Service Operations

• Ensure appropriate deli inventory levels at all times by ordering product in a thorough, efficient, and timely manner; Ensure build-to’s of warmers and coolers are followed and adjusted as needed
• Assign specific prep lists and follow up with employees to ensure completion
• Prepare, to order, all food items to the satisfaction of companies and in accordance with recipes
• Label, date, rotate, and store all items properly to control waste
• Maintain health and sanitation standards for self and employees. Knows food safety.
• Continually work to increase deli sales

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must demonstrate previous management experience.
• Must be available to work nights, weekends, and holidays as required to meet the business needs of the store
• Ability to provide clear direction for the team while communicating and enforcing policies and procedures
• Must demonstrate exceptional integrity and judgement to make timely decisions
• Must have some proficiency on the computer
• Must have valid driver’s license and transportation