IT Manager

Job Title: Information Technology Manager (IT Manager)
Immediate Supervisor: Human Resources Manager
Job Type: Full-Time, Exempt

Job Summary:

The Information Technology Manager is responsible for overseeing the daily operations of the organization’s information technology systems and infrastructure. This position ensures the efficient management of hardware, software, networks, help desk support, and cybersecurity measures to support overall business operations. The IT Manager develops and implements IT policies and procedures, manages the IT budget, safeguards data and network security, and coordinates system updates and upgrades with minimal disruption. This role collaborates with department leaders to assess technology needs, recommends scalable and secure solutions, manages vendor relationships, and stays current on emerging technologies to support organizational growth and efficiency.

Key Responsibilities:

• Supervise daily IT operations, including network administration, system maintenance, and end-user support.
• Manage installation, configuration, and maintenance of hardware, software, and telecommunications systems
• Monitor system performance and troubleshoot technical issues in a timely manner
• Maintain cybersecurity safeguards including firewalls, antivirus software, access controls, and data encryption.
• Oversee data backup procedures and disaster recovery plans.
• Maintain accurate inventory of IT equipment and software licenses.
• Provide technical training and guidance to staff as needed.
• Assist with IT-related compliance requirements and documentation
• Maintain strict confidentiality of sensitive company, client and employee data, ensuring compliance with security policies an data protection regulations.
• Perform other duties as assigned by your supervisor

Qualifications:

• Current relevant IT certification preferred (e.g., CompTIA A+, Network+, Security+ or equivalent).
• High school diploma or equivalent; Bachelor’s degree in Computer Science, Information Technology, or related field preferred.
• Minimum 2 years’ experience in IT support, network administration, or systems management, preferably in a healthcare or similar regulated environment.
• Strong leadership, organizational, and communication skills.
• Ability to work collaboratively with interdisciplinary teams and maintain positive relationships with staff, clients, and families.

Skills & Competencies:

• IT Infrastructure Management: Knowledge of network systems, servers, cloud platforms, and workstation support.
• Budgeting & Inventory: Experience managing IT purchasing, cost control, and asset tracking.
• Communication: Excellent verbal and written skills with staff, clients, and families.
• Problem-Solving: Strong decision-making abilities to resolve IT concerns effectively.
• Cybersecurity Awareness: Understanding of data protection, privacy standards, and risk mitigation.
• Technical Proficiency: Familiarity with Microsoft 365, Windows operating systems, help desk software, and basic networking tools.

Certifications:

• CPR and First Aid certification
• Professional Crisis Management certification (or obtained within a specified timeframe)
• Must pass background checks and have a valid driver’s license

Physical Requirements:

Ability to stand, sit, bend, lift, balance, stoop, kneel, crouch, and move intermittently. Use hands to handle or feel equipment and components. Ability to turn on the knees, back, wrist, shoulders, and grasp with both hands. Must be able to lift/move up to 50 lbs. and remain on feet for extended periods.

May require evening, weekend, or holiday work based on facility needs.