Guest Service Attendant

ntity: Spectra Venue Management – Stride Bank Center

Reports To: Security Supervisor; Event Manager

Status: Part-Time; Hourly

 Responsibilities

• Provide excellent customer service assistance to internal and external clients
• Greet guests and collect tickets as they enter the building or section assigned
• Usher guests to their seats and provide directional assistance throughout facility
• Report any unsafe equipment or situations to supervisory staff immediately
• Perform crowd control management functions
• Monitor emergency exits and assist guests with special needs
• Work various assignments inside building
• Hand out materials to guests as needed for events
• Follow directions for all event procedures and safety standards
• May work in positions as needed including; usher, ticket taker, suite staff and door guards

• Perform all other duties as assigned by your supervisor

 Qualifications

• High school diploma, GED or equivalent preferred
• Must have a demonstrated ability to function in a fast paced, high-pressure environment
• Exceptional Customer Service skills – outgoing and friendly personality required
• Ability to communicate clearly and concisely in the English language
• Possess superior interpersonal and communication skills
• Ability to work both independently and as part of team, remaining flexible in role
• Must have the ability to work flexible schedule including long hours, nights, weekends and holidays
• Criminal background check required