The IS Specialist I, Client Services is responsible for providing technical support to internal users relating to computer systems, hardware, and/or software. This role will play a crucial role in diagnosing and resolving IT problems to ensure the smooth operation of our organization's systems and applications.

PRINCIPLE DUTIES AND RESPONSIBILITIES

1. Provide first-tier technical support for internal users, including troubleshooting complex hardware, software, and network issues.
2. Fulfill other end-user questions/issues/requests via trouble-ticket system. Document and distribute issue remediations to other IS team members.
3. Perform ad hoc break/fix support for local and remote locations. This can include the troubleshooting of systems via remote access or travel to a physical location, potentially including an equipment replacement.
4. Troubleshoots instances of software incompatibilities resulting from updates and/or new software installations.
5. Assist with the deployment and maintenance of software updates, patches, and system configurations.
6. Document troubleshooting steps, resolutions, and best practices for knowledge sharing and training purposes.
7. Participate in on-call rotations and provide after-hours support as needed.
8. Assist with training new and existing employees on new updates/systems.
9. Stay current with emerging technologies, industry trends, and best practices in IT support.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or equivalent, required.
• 1-3 years experience in a technical support role, required.

KNOWLEDGE, SKILLS, AND ABILITIES

• Proficiency in diagnosing and troubleshooting Windows operating systems, as well as enterprise applications and databases.
• Strong understanding of networking concepts, protocols, and security principles.
• Experience with remote desktop support tools, system monitoring, and ticketing systems.
• Excellent communication and customer service skills, with the ability to convey technical information to non-technical users.