The Operations Specialist II is responsible for efficient workflow throughout the Operations department. Maintains high-level working knowledge and ability to provide coverage on select desks within the department.

PRINCIPLE DUTIES AND RESPONSIBILITIES

1. Responsible for making internal entries on a daily basis.
2. Corresponds in a friendly and professional manner with customers and vendors.
3. Researches and follows through with requests for offsetting entries with all correspondent banks in a timely manner.
4. Assists with information gathering for both internal and external routine audits and examinations.
5. Processes state and federal verification requests.
6. Performs other duties as assigned.

EDUCTATION AND/OR EXPERIENCE

• High School Diploma, or equivalent, required.
• 3-5 years' experience in a bank operations role, required.
• Operations-related certification, such as NCP certification, preferred.
• Experience with Jack Henry products, preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• General knowledge of basic banking principles.
• Ability to comprehend banking transactions, workflows and processing requirements.
• Knowledge of all parts of a check, fraudulent checks, BSA/AML regulations, Reg CC and cybercrime.
• Independent critical reasoning.
• Meticulous data entry accuracy and attention to detail required.
• Experience using office equipment and software programs, such as Microsoft Office, and financial services databases.
• Excellent interpersonal and communication skills, both written and oral.
• Ability to work with detailed information in an efficient and accurate manner, while meeting established deadlines.