Our Customer Service Representative will receive and respond to customer service inquiries and problems via phone and/or email in a compete, courteous manner while also having the ability to promote and sell products/services.

• Ability to assist customers with any and all questions concerning their account, including payroll cards.
• Ability to troubleshoot, problem solve and make decisions timely. Resolve the most complex process, system, and customer related issues. Maintain constant professional and friendly phone interaction with customers and exhibit self-confidence when dealing with customers.
• Cross-sells bank products/services to new and existing customers by identifying problems, needs and opportunities.
• Ability to combine customers statements in an accurate manner for mailing.
• Prepare address changes, update employers, phone numbers, stop payments, etc while in contact with customer on telephone.
• Maintain understanding of various regulations affecting transactions. (such as Reg. CC, Reg. E and Right to Financial Privacy Act, Bank Secrecy Act)
• Ability to assist customers with ATM, Debit cards, and payroll card problems and questions. Along with ordering of Debit Cards and payroll cards.
• Initiate electronic transaction problem forms to be forwarded to the appropriate personnel for research.
• Ability to answer questions related to the 24 hour Phone Banking system and the Internet Banking site. Mailing the correct forms to customers for set up, changes, or the resetting of pin numbers.
• Assist customers in researching check orders, making changes or reordering their checks through our Vendor’s website in an accurate manner.

Requirements:

• High School Diploma or equivalent
• 1-2 Years Customer Service Experiences
• Previous call center experience a plus