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Retail Sales Consultant

Suddenlink Communications

Suddenlink Communications

Sales & Business Development
Enid, OK, USA
Posted on Friday, January 26, 2024

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore – it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

You are part of building and creating a new partnership with our customers. Focusing on a positive experience by thoughtfully listening and guiding customers as they look to pair products and services. It is key to be knowledgeable on all aspects of mobile service including guiding on billing or service questions, processes payments, and exchanges and issues out company equipment. You are engaging with the customer to understand their needs and your knowledge of mobility and fixed line products and services will allow you to identify options to best fit the customer's needs. You are the face of the Altice brand. You are a brand ambassador with a curious mind that feels comfortable in a digital space. You understand the best customer experience starts with you, along with support of your team members. Making customers feel welcome, guiding them on their store journey and help build brand relationships. Yes, this is a sales job, but it's more about making a connection with the customer and ensuring you have the expertise necessary to pair the right product with the right person; a digital matchmaker.

Responsibilities

  • Provide a quality experience and service as an ambassador of the brand
  • Demonstrate capabilities to quickly resolving customer issues and concerns on first contact, exhibiting empowerment/ownership, with appropriate follow-through
  • Deliver superior customer service by explaining the overall value, features and benefits of all products and services offered
  • Collaborate with other Retail Sales Consultants, Team Leaders, Supervisors, and Managers as required.
  • Serve as mobile expert and guide team members on the product, providing instruction, support and direction as required.
  • Communicate and collaborate with other departments to troubleshoot system problems and resolve. Reaches to partners across AUSA that are prepared to support system and service troubleshooting; all with the goal of single point resolution for customers. Your role is to shepherd the process always underpinning with the highest quality customer service.
  • Utilize extensive product knowledge and retail sales experience to find solutions aimed to meet and exceed customer's needs. This includes completing end-to-end customer transactions, including collecting payments, updating customer profiles, recovering and issuing equipment as well as assisting with general inquiries.
  • Determine customer needs and educate the customer in order to sell or upgrade services.
  • Demonstrate integrity while accessing customer databases and/or paper reference material to locate customer records and research account history.
  • Communicates customer feedback on current needs and trends to management

Qualifications

  • High School diploma or equivalent
  • Minimum one year of work experience
  • Willing to work a flexible schedule which may include evenings, weekends and holidays
  • Role is overtime eligible
  • For some locations, the ability to travel to other stores within 35 miles may be required and will be discussed upon interview
  • Knowledge of Microsoft Word, Excel, and Outlook
  • Remaining in a stationary position, often standing or sitting for prolonged periods
  • Continually moving self in different positions in a retail setting to accomplish tasks in various environments including tight and confined spaces
  • The person in this position continually communicates with customers who have inquiries about their service, bill, and/or company products
  • Must be able to exchange accurate information in these situations
  • Occasionally ascends/descends a ladder to access products/boxes

At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.

Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.