Join the YWCA Enid team as our Full-Time Receptionist! As the first point of contact for survivors, community members, volunteers, and partners, you'll play a vital role in creating a welcoming, professional, and compassionate environment. This position is ideal for someone who is organized, detail-oriented, and enjoys helping others while managing a variety of administrative responsibilities. From greeting visitors and answering phones to supporting staff, coordinating schedules, and assisting with community programs and events, every day offers an opportunity to make a meaningful difference. If you have strong communication skills, enjoy working in a team environment, and are passionate about serving the community, we'd love to hear from you. For more information or to apply, please contact Courtney Dennis, Executive Director, at director@ywcaenid.com or 580-234-7581.

Job Summary

The Front Desk Receptionist is the first face our visitors are greeted with when visiting the YWCA Enid. This position is responsible for performing routine clerical, secretarial, and administrative work in answering telephones, receiving the public, providing customer assistance, data processing and record-keeping.

 The YWCA Enid embraces the mission of the YWCA USA, Inc. of eliminating racism and empowering women. The person in this position will sustain that mission by committing to our Mission, Vision, and Values. They will earn the trust and confidence of clients, their families, and the community by upholding a personal value system based on honesty and integrity. This employee will support all policies, procedures, and programs which will assist in building and maintaining a positive environment at the YWCA Enid.

 Essential Functions and Accountabilities include, but are not limited to

1.       Receive the public and answer questions, in person and by telephone; respond to inquiries from employees, visitors and clients; and refer, when necessary, to the appropriate person or department.

2.       Answer the central telephone system and direct calls accordingly.

3.       Act as support staff for employees of the YWCA Enid.  This includes but is not exclusive to: Assisting with mailings, addressing envelopes, making copies, phone calls, etc.

4.       Coordinate the public with the use/rental of YWCA facilities.

5.       Coordinate YWCA volunteers.

6.       Assist the public with scheduling shopping appointments for My Sister’s Closet & Project Cinderella.

7.       Operate office machines as required.

8.       Keep track of staff/internal calendars.

9.       Collect program/numbers served data monthly and update internal records.

10.   Ensure building safety with regards to doors being locked and lights left on/off before and after business hours.

11.   Assist with organizing and scheduling public trainings for YWCA staff and the community.

12.   Be knowledgeable of the YWCA Board of Directors, staff, and volunteers, as well as YWCA Enid programs and services. Assist with YWCA Board Meetings.

13.   Build a confident, respectful relationship with other staff members, volunteers, and the Board of Directors.

14.   Have the ability to work in a non-judgmental manner with people from diverse backgrounds, belief systems, and cultures.

15.   Maintain professional and technical knowledge and adherence to any and all requirements as they pertain to the position. Constantly verify quality and accuracy of work.

16.   Other duties and projects as assigned by the Executive Director, the direct supervisor for this position.

 Competencies

1.       Computer & Microsoft Office Proficiency.

2.       Motivated & Detail Oriented.

3.       Customer/Client Focus.

4.       Communication Proficiency.

5.       Flexibility.

6.       Ethical Conduct.

7.       Teamwork Orientation.

 Supervisory Responsibilities - This position does not include any supervisory responsibilities.

 Work Environment - This job is based in a professional office environment.  This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

 Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 While performing the duties of this job, the employee is regularly required to sit; talk; and listen.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop; kneel; or crouch. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

 Position Type/Expected Hours of Work - This is a full-time position. Hours and days of work are Monday through Friday, 9:00 a.m. to 5:00 p.m.

 Required Education and Experience - High school diploma or equivalent.

 Additional Eligibility Qualifications - Must be able to successfully pass a criminal background check.

 Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.  Duties, responsibilities, and activities may change at any time, with or without notice.